Jira Service Management
IT service management and customer service
Simply powerful service management software
Get a fully featured service management with self-service, automation, SLAs, and CSAT reporting
Stay in the loop with developers
By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.
Deliver a better service experience
Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Management to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.
Get up and running in days
No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.
Make asking for help easy
Make asking for help easy
Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues.
Work smarter
Work smarter
Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.
Dev and IT, better together
Dev and IT, better together
Automation, queues, SLAs, approval workflows, and more. Everything to make your IT teams more productive.